Last updated: 22 October 2026
1. Overview
At Webwise Business, we aim to provide reliable digital and business services that meet our clients’ agreed requirements.
This policy explains how refund requests and project cancellations are handled for our services, including website development, digital marketing, graphic design, ISO certification support and embroidery digitising.
The applicable terms may depend on the service purchased, the agreed project scope, the stage of completion and any applicable consumer protection laws.
2. Services Covered
This policy applies to services purchased directly from Webwise Business, subject to the terms agreed for the relevant project.
Our services may include:
- Website design and development
- Website redesign, migration and maintenance
- SEO and digital marketing
- Graphic design and branding
- Embroidery digitising and digital design files
- ISO certification support and related services
Physical products, if offered separately in the future, may be subject to additional return and delivery terms.
3. Money-Back Guarantee
Webwise Business advertises a money-back guarantee on its website.
The exact eligibility requirements, applicable services, request period, exclusions and refund procedure must be confirmed and published here before this section is finalised.
Customers should refer to the applicable written quotation, order confirmation and any published guarantee terms. Nothing in this policy is intended to remove consumer rights that cannot legally be excluded.
4. Requesting a Refund
If you are dissatisfied with a service or believe you qualify for a refund, please contact us using the details below.
Please include:
- Your name and contact details
- Your order or project reference, if available
- The service purchased
- A description of your concern
- Any relevant supporting information
We will review your request against the applicable agreement, any relevant guarantee terms and applicable law.
5. Project Cancellations
If you wish to cancel a project, please contact us as soon as possible.
The effect of a cancellation may depend on the agreed terms, the work already completed, any third-party costs incurred and applicable legal requirements.
Any applicable cancellation charges, treatment of deposits and refunds for work in progress must be determined in accordance with the agreed terms and applicable law.
6. Digital Deliverables
Some services involve digital deliverables, including website files, graphic designs, embroidery digitising files and other electronic materials.
The availability of a refund does not automatically depend solely on whether a digital file has been delivered or downloaded. The applicable agreement, any relevant guarantee terms and the customer’s legal rights will be considered.
7. Refund Processing
If a refund is approved, we will communicate the approved amount and the expected processing arrangements.
Refunds will generally be returned using the original payment method where practicable, subject to the payment provider’s procedures and applicable law.
The time required for the funds to appear in your account may depend on your bank or payment provider.
8. Third-Party Costs
Some projects may involve external costs, such as hosting, domain registration, software licences, advertising spend or third-party services.
The treatment of these costs in the event of cancellation or a refund will depend on the relevant agreement, the nature of the cost and applicable law. Any applicable exclusions should be communicated before the customer commits to them.
9. Consumer Rights
Nothing in this policy excludes, restricts or replaces any statutory rights that apply to you under the laws governing your purchase.
Different rules may apply depending on your location, whether you are purchasing as a consumer or business, and the nature of the service supplied.
10. Contact Us
For refund requests or questions about this policy, please contact:
Business: Webwise Business
Email: info@webwisebusiness.com
WhatsApp: +44 7706 981359
Address: Young’s Buildings, London, United Kingdom, EC1V 9DB
Please provide sufficient information for us to identify your project and review your request.
Policy review note: The money-back guarantee conditions, cancellation arrangements, deposit treatment, refund timelines and treatment of third-party costs must be confirmed by Webwise Business before this policy is published as final.