Last updated: 22 October 2026
1. Introduction
Welcome to Webwise Business. These Terms and Conditions explain the general terms governing your use of our website and the services we provide.
In these Terms, “Webwise Business”, “we”, “us” and “our” refer to the business operating this website. “You” and “your” refer to any person or business visiting our website, requesting a quotation or purchasing our services.
Please read these Terms carefully before using our website or engaging our services. Any specific project agreement, quotation or written confirmation provided to you may contain additional terms relating to your project.
Important: The legal name and registration details of the business operating Webwise Business must be confirmed and added before these Terms are finalised.
2. Our Services
Webwise Business provides digital and business support services, which may include:
- Website design and development
- E-commerce website development
- Website redesign, migration and maintenance
- Search engine optimisation (SEO) and digital marketing
- Graphic design and branding
- Embroidery digitising and related design files
- ISO certification support and related business services
The exact scope, deliverables, pricing and timescales of each project will be confirmed in the relevant quotation, proposal or written agreement.
The availability of individual services may change from time to time. Any service-specific requirements will be discussed with you before work begins.
3. Quotations and Project Agreements
You may contact us through our website, email or WhatsApp to discuss your requirements and request a quotation.
A quotation will describe the proposed services, applicable charges and other relevant project details. Where necessary, it may also specify delivery milestones, revisions, payment arrangements and responsibilities.
Work will begin once the project scope and the applicable commercial terms have been agreed.
Any changes to the agreed scope may affect the price, delivery schedule or required resources. We will discuss such changes with you before proceeding.
A quotation does not guarantee that a project can begin immediately or that a particular outcome will be achieved.
4. Pricing and Payments
Our website may display starting prices or indicative prices for selected services. The final price may vary according to project requirements, complexity, deliverables and any additional services requested.
The applicable price and payment schedule will be confirmed in your quotation or written project agreement before you commit to the work.
You are responsible for paying the agreed charges in accordance with the confirmed payment terms.
Any applicable taxes, third-party charges, hosting fees, domain registration fees, software licences or other external costs will be identified where relevant before you commit to them.
We will not treat an unconfirmed price, payment schedule or additional charge as an agreed project term.
5. Client Responsibilities
To help us complete your project effectively, you agree to:
- Provide accurate and complete project information.
- Supply the content, images, branding materials and other resources required for the work.
- Ensure that you have the necessary rights or permissions to use any materials you provide.
- Review drafts, designs and project milestones within a reasonable agreed timeframe.
- Provide feedback, approvals and decisions when requested.
- Ensure that you have the authority to engage us on behalf of your business, where applicable.
Delays in receiving information, materials, approvals or feedback may affect the agreed delivery schedule. We will communicate any material impact on the project where reasonably practicable.
6. Revisions and Changes
The number and scope of revisions included in a project will be determined by the relevant service description, quotation or written agreement.
Where a project includes revisions, they must relate to the agreed scope of work. Requests that introduce new features, substantially change the approved direction or expand the original requirements may be treated as additional work.
Any additional charges or changes to delivery times will be discussed and agreed before the extra work proceeds.
Please review project deliverables carefully and provide clear feedback to help us address your requirements.
7. Project Delivery and Timescales
We aim to complete projects within the estimated timescales communicated to you.
Delivery dates depend on the scope of work, project complexity, availability of required materials, client approvals and any agreed third-party dependencies.
Where circumstances may affect a delivery date, we will communicate the relevant information and discuss any necessary adjustments.
Any delivery estimate or launch date should be understood in the context of the applicable project agreement. Specific commitments will be governed by the terms agreed for that project.
8. Cancellations, Refunds and Consumer Rights
Cancellation requests should be submitted to info@webwisebusiness.com with your project details.
The applicable cancellation and refund arrangements will depend on the agreed project terms, the stage of work, the nature of the service and any applicable legal requirements.
Before work begins, the parties should clarify any applicable deposit, cancellation charge or refund arrangement in writing.
If work has already started, the parties should review the agreed terms and applicable law to determine the appropriate treatment of completed work, work in progress and any payments made.
Nothing in these Terms is intended to remove or restrict any consumer rights that cannot lawfully be excluded or limited.
For customers in the UK and other countries, statutory cancellation, refund and other consumer protections may apply depending on the circumstances and the customer’s location.
The business’s detailed cancellation and refund policy must be confirmed before publication. No blanket no-refund rule should be applied without reviewing the applicable law and the relevant customer agreement.
9. Intellectual Property and Ownership
You retain responsibility for ensuring that any text, images, logos, artwork, branding or other materials you provide may lawfully be used for your project.
Our ownership of pre-existing materials, tools, templates, methods and other intellectual property remains subject to the applicable rights and agreements.
Ownership, licensing and permitted use of final deliverables created for a client will be determined by the relevant quotation or written agreement.
Where a project uses third-party software, themes, plugins, fonts, stock assets or other licensed materials, their use may be subject to separate licence conditions.
You should not assume that payment for a project automatically transfers ownership of every third-party component or pre-existing resource used in its creation.
10. Website Development, Hosting and Third-Party Services
Website projects may depend on third-party platforms and services, including hosting providers, domain registrars, content management systems, payment processors, plugins and external software.
Those providers may have their own terms, fees, technical requirements and service limitations.
Unless expressly included in your project agreement, third-party subscriptions, hosting, domains, licences and ongoing maintenance are not automatically included in the quoted project price.
We will clarify the services included in your project and any relevant external requirements before work proceeds.
We cannot guarantee the uninterrupted availability or continued operation of independent third-party services.
11. SEO and Digital Marketing
Our SEO and digital marketing services are intended to support online visibility, website performance, audience engagement and business growth.
Search engine rankings, traffic levels, advertising performance, leads, sales and other marketing outcomes may depend on factors outside our control.
We do not guarantee specific search rankings, traffic volumes, revenue, leads or advertising results unless a specific commitment is expressly agreed in writing and is lawful.
Clients remain responsible for approving their business claims, offers, advertising materials and other information supplied for publication or promotion.
Any advertising budgets, third-party platform charges and campaign management fees will be governed by the applicable project agreement.
12. Graphic Design and Embroidery Digitising
Graphic design and embroidery digitising projects will be completed according to the agreed requirements and deliverables.
For embroidery digitising, the appropriate file format, design specifications and intended use should be confirmed before work begins.
The final result of an embroidery or printing process may vary depending on the equipment, materials, settings and production methods used by the client or a third-party production provider.
Clients should review the supplied files and designs for suitability before production. Any specific revisions, corrections or additional work will be handled according to the agreed project terms.
We do not claim ownership of client-supplied logos, artwork or other protected materials merely because we provide a design or digitising service.
13. ISO Certification Support
Where we provide ISO certification support or related business services, the exact scope of our involvement will be described in the relevant quotation or agreement.
Certification decisions, approvals and the issuance of certificates are subject to the requirements and decisions of the relevant certification body or other authorised organisation.
Unless expressly confirmed in writing and lawfully provided, our support services should not be interpreted as a guarantee that a client will obtain a particular certification or approval.
14. Acceptable Use of Our Website
You agree to use this website lawfully and responsibly.
You must not knowingly misuse the website, attempt to gain unauthorised access to its systems, introduce malicious software, interfere with its operation or use it to submit unlawful, fraudulent or infringing material.
We may take reasonable steps to protect the website, its users and our business from misuse, subject to applicable law.
We may update website content, service descriptions and other information as our business develops.
15. Privacy and Personal Information
We may receive personal information when you contact us, request a quotation or use our website.
Our handling of personal information is explained in our Privacy Policy, which should be read alongside these Terms.
Privacy Policy: [Insert the link to the published Privacy Policy page]
Please review that policy for information about the personal data we collect, how it is used and the applicable privacy rights and contact arrangements.
16. Liability and Legal Rights
We will provide our services in accordance with the applicable agreement and the legal obligations that apply to us.
Nothing in these Terms excludes or limits liability where such exclusion or limitation would be unlawful.
Subject to that requirement, any additional limitations of liability, exclusions of indirect losses or other risk-allocation provisions must be expressly agreed where appropriate and comply with applicable law.
The specific rights and remedies available to a client will depend on the applicable agreement and legal requirements.
17. Third-Party Websites and Links
Our website may contain links to third-party websites, platforms or services for convenience or reference.
We do not control independent third-party websites and are not responsible for their content, policies or availability, except where applicable law provides otherwise.
Visiting an external website or using a third-party service may be subject to that provider’s own terms and privacy policy.
18. Changes to These Terms
We may revise these Terms when our services, website or legal requirements change.
The latest version will be published on this page with an updated revision date.
Changes to these website Terms will not automatically alter an existing project agreement where different terms have already been agreed. The effect of any change on an existing agreement will depend on that agreement and applicable law.
We encourage you to review this page periodically.
19. Governing Law and Disputes
The law governing these Terms, the courts or dispute-resolution process that will apply, and the treatment of international customers must be confirmed in accordance with the legal status and operating arrangements of Webwise Business.
Nothing in this section is intended to deprive a consumer of any mandatory legal protection or right that applies in their country of residence.
The governing-law and jurisdiction provisions require confirmation before these Terms are published as final.
20. Contact Us
If you have questions about these Terms or wish to discuss a project, you can contact Webwise Business using the following published contact details:
Email: info@webwisebusiness.com
WhatsApp: +44 7706 981359
Address: Young’s Buildings, London, United Kingdom, EC1V 9DB
For legal notices, complaints or formal contractual communications, please use the contact method specified in your project agreement, where applicable.
Publication note: These Terms provide general website-use and service information. They should be reviewed and completed with the business’s verified legal identity, cancellation and refund policy, payment terms and governing-law provisions before being treated as the final contractual terms for customers.